FAQ

Q1:  Can I make a purchase from any country or region?
Yes. However, due to the variety of import restrictions around the world, we recommend checking in advance that it is possible to import the product you want into your country.
Q2:  Where can I check product prices?
Prices can only be checked via our offer list. Prices fluctuate daily depending on the state of the Japanese market, international demand, exchange rates, and freighting costs. While we do our best to offer individual customers the same models for the same price, the price you pay may differ significantly when converted into your local currency due to fluctuations in exchange rates.
Q3:  Do you have a minimum lot?
We only ship products overseas in cargo containers. We use 20- and 40-ft high-cube containers. However, if you are able to pick up your order from our yard, we can arrange to ship individual units.
Q4:  What payment options do you offer?
We only accept telegraphic transfers and letters of credit (at sight payment as a general rule) for overseas purchases.
Q5:  What is the difference between a "reconditioned" tractor and a "used" tractor?
As a general rule, used tractors are sold "as is." Reconditioned tractors are used tractors that have been repaired, repainted, and refurbished with replacement parts and new tires and seats. They look brand new, but are actually second hand.
Q6:  Do you deal with individual customers?
Yes. We welcome both individual and corporate customers.
Q7:  Can I make a purchase from within Japan?
Yes. Click here if you are interested in making a purchase in Japan.
Q8:  Is it possible to get information on incoming stock ahead of time?
Our purchasing department buys new machinery and updates our inventory management system on a daily basis. Information regarding new stock is updated daily. Regrettably, we are not able to provide information regarding specific types of machinery ahead of time.
Q9:  Which ports do you ship from?
We ship mainly from the ports of Hakata (Fukuoka Prefecture) and Kobe. Please contact us for more details regarding other ports.
Q10:  Is it possible to only purchase parts?
Yes. Click here to buy parts.
Q11:  How long will it take for my order to arrive?
"As is" orders can be loaded and shipped in as soon as three days to one week after receipt of payment. Shipping times vary according to destination. Shipments to Europe and the Americas generally take around 30–45 days. Shipments to Asia generally take around 7–20 days.
Q12:  What kind of import procedures and documentation are required when making a purchase?
Requirements differ from country to country. Contact your local customs office to confirm relevant procedures.
Q13:  Do you sell new products?
Yes. We sell front loaders made in-house by Ibero Vietnam.
Ibero Japan also sells new parts.
Q14:  When are you going to get back to me? I submitted an inquiry via your contact form, but I haven’t received a reply yet.
We receive a large volume of inquiries, which we deal with as quickly as possible on a first-come, first-served basis. We will process your inquiry as soon as we can. Thank you for your patience.
Q15:  What should I do if I have a problem with a product I purchased?
We will do all that we reasonably can to deal with problems attributable to error on our part (for example, damage caused during loading, product defects that were not communicated to you at the time of purchase, and other issues.)
*Click here if you require replacement parts.

If you cannot find the answer to your question here, please contact us.

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tes: +81-92-957-6656

Weekdays 10:00–18:00
( Current time in Japan: 04:57 )

FAX: +81-92-933-0220

*Please make your inquiry in English, Spanish, Chinese, or Japanese.

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